SHIPPING & RETURNS
SHIPPING POLICY
At Norya, we want your order to arrive smoothly and safely. Every purchase is carefully prepared and packaged so your beauty essentials can reach you in excellent condition.
Processing Times
Orders are carefully prepared for shipment after your purchase is confirmed. Processing times may vary depending on product availability, order volume, and the destination.
Shipping & Delivery
Available shipping methods, estimated delivery times, and shipping costs are displayed during checkout whenever applicable. Delivery times may vary depending on your location and circumstances outside our control.
Once your order has been shipped, you may receive tracking information when available so you can follow its journey.
Please note: Delivery estimates are not guaranteed and may be affected by carrier delays, holidays, weather, customs procedures, or other unforeseen circumstances.
RETURN & EXCHANGE POLICY
We want you to feel confident when shopping with Norya. If you need assistance with an order, please contact our customer support team before sending anything back.
Eligibility
Returns and exchanges are subject to our applicable return conditions, including the condition of the product and the time period established by our policy.
For hygiene and safety reasons, certain beauty and cosmetic products may not be eligible for return once opened or used, except where required by applicable law.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible with your order details and, when applicable, photos of the item and packaging. We’ll review your request and help you with the next steps.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund. Approved refunds are processed according to the original payment method and applicable processing times.
For questions regarding a return, exchange, or order issue, please contact our customer support team.
Your satisfaction matters to us, and we’re here to help.